FAQ
Here you will find a list of our frequently asked questions.
Do you accept walk-ins?
No, we are by appointment only.
HOW CAN I make an appointment?
- All appointments are scheduled directly through our website by navigating to Book Now.
- If you have any questions prior, please feel free to reach out via call or text at (908) 349-0466, or send us an email through our Contact page. Be sure to leave your contact info in case we do not pick up and we will get back to you as soon as possible.
What protocols are in place IN THE EVENT OF ILLNESS?
We encourage you not to visit if you are feeling sick. If you are feeling ill the day of your appointment, let us know and we will be happy to reschedule you.
WHAT payment methods ARE ACCEPTED?
- We accept chip and contactless credit cards (tap to pay), as well as Apple Pay, Google Wallet, Samsung Wallet, PayPal, and Venmo.
- We do not accept checks, Zelle, Cash App or any other methods not listed.
- Cash is also accepted however, there is no change provided as we do not hold any cash. There are 24-hour ATMs located at the PNC and Wells Fargo banks just a few blocks down Kenilworth Boulevard.
DO YOU SELL GUITARS/MUSICAL INSTRUMENTS AND ACCESSORIES?
Although we are not a retailer, we sometimes have refurbished music gear for sale in the shop which is on consignment. We also have our own merch (t-shirts, hats, stickers) available for purchase!
WHAT IS THE PARKING SITUATION?
There is free street parking available along Kenilworth Boulevard, N 23rd St, and a free parking lot opposite our unit (next to Boulevard Five72). Parking in the rear lot is reserved for tenants only. Please do not block any driveways, walkways, etc.
What is your turnaround?
- Turnaround time varies based on our current workload, services being performed, delivery of parts, and other factors. Most repairs are completed within a few weeks but may take longer.
- Once you drop off your instrument, it will be added to the current queue and approached in the order that it was received.
- If you need your instrument back by a certain date, let us know and we will try our best to accommodate you. Rush service can be requested for an extra fee but is not always available depending on our current workload.
- We will reach out as soon as your instrument is ready to be picked up.
HOW CAN I RESCHEDULE OR CANCEL AN UPCOMING APPOINTMENT?
- Please use the link in the confirmation text or email you received to reschedule or cancel your appointment, or call us in case you have any issues.
- For same day cancellations, please call the shop at (908) 349-0466.
DO YOU OFFER AT-HOME OR ON-SITE GUITAR TECH SERVICES?
Please inquire directly.
HOW CAN I BE NOTIFIED OF YOUR NEXT WORKSHOP OR EVENT?
Please subscribe to our mailing list at the top of the workshop page to be informed of our upcoming workshops.
HOW SAFE IS MY INSTRUMENT AT YOUR SHOP?
Our shop is secured with 24-hour video surveillance and all instruments are stored in a climate and humidity controlled room which we monitor on a regular basis, year-round. We are fully insured.
What is your policy regarding pick up?
Items must be picked up within 7 days of notification of completion. After 7 days, a storage fee of $5 per day will apply. Items not claimed within 30 days may be considered abandoned and disposed of at our discretion.
For all other inquiries, please contact us.