FAQ
Here you will find a list of our frequently asked questions.
Do you accept walk-ins?
No, we operate by appointment only.
What is the best way to make an appointment?
Please send us a message from the Contact page on our website or by calling (908) 349-0466. If there is no answer, you may leave a message with your name, contact info, instrument make and model, and inquiry. We will return your call as soon as possible.
Are masks required when picking up and dropping off instruments? What protocols are in place regarding Covid-19?
Yes, masks are required when picking up or dropping off. There is a 2 person limit inside at all times. We maintain strict cleaning standards in and around the shop and regularly disinfect surfaces, tools, and other items.
Do you offer contactless payment methods?
Yes, we accept contactless payment methods including contactless credit cards, PayPal, Venmo, Apple Pay, Google Pay, and Samsung Pay.
What other payment methods are available?
Traditional payment methods such as cash and credit cards are also accepted. There is no change provided, as we do not hold any cash. However there is an ATM located at the TD Bank at the south end of Commerce Avenue which is about a 3 minute drive from our location.
Is there parking at your location?
Yes, there is free street parking available. Please do not block any residential driveways, walkways, etc.
What is your turnaround?
Turnaround times vary based on our current workload and the service being performed. Most repairs are completed in approximately one week or less but may take longer. Call us for an estimated turnaround.
For all other inquiries, please contact us.
Alpha Guitar Works | 1155 Francyne Way, Union, NJ 07083
908.349.0466 | AlphaGuitarWorks@gmail.com
908.349.0466 | AlphaGuitarWorks@gmail.com
