FAQ

Here you will find a list of our frequently asked questions.

Do you accept walk-ins?

Our shop hours are by appointment. If you need service or have a question, it is advisable to call us first. However, if we happen to be open when you walk by please feel free to drop in and say hello!

What is the best way to make an appointment?

For the fastest service, please call or text us at (908) 349-0466. Be sure to leave a message with your contact info and a detailed inquiry, and we will get back to you as soon as possible.
You may email us directly or send us a message through our Contact page. We usually reply within 24-48 hours.

Are masks required when picking up and dropping off instruments? What protocols are in place regarding Covid-19?

Masks are no longer required when picking up or dropping off, but are recommended. We maintain strict cleaning standards in and around the shop and regularly disinfect surfaces, tools, and other items. If you are sick or think you are getting sick, let us know so we can reschedule you.

Do you offer contactless payment methods?

Yes, we accept contactless credit cards (tap to pay, Apple Pay, Google Wallet, Samsung Wallet), PayPal, and Venmo.

What other payment methods are available?

Traditional payment methods such as cash and credit cards are also accepted. There is no change provided, as we do not hold any cash. However there is a 24-hour ATM located at the Wells Fargo Bank a few blocks down Kenilworth Boulevard.

Is there parking at your location?

Yes, there is free street parking available on Kenilworth Boulevard, N 23rd St, and there is a free parking lot at the opposite side of the building. Please do not block any driveways, walkways, etc. Parking in the rear lot is reserved for tenants only.

What is your turnaround?

Turnaround times vary based on our current workload, services being performed, delivery of parts, etc. Most repairs are completed within approximately one week but may take longer. Once you drop off your instrument, it will be added to the queue and approached in the order it was received.

DO YOU SELL GUITARS/MUSICAL INSTRUMENTS AND ACCESSORIES?

Although we are not a retailer, we sometimes have refurbished music gear for sale in the shop which is on consignment. We also have our own merch (t-shirts, hats, stickers) available for purchase!

For all other inquiries, please contact us.

Alpha Guitar Works | 562 Boulevard, Kenilworth, NJ 07033
908.349.0466 | AlphaGuitarWorks@gmail.com