FAQ
Appointments
Do you accept walk-ins?
No, our hours are strictly by appointment only.
How can I make an appointment?
Appointments can be scheduled directly through our website by navigating to Book Now. If you have any specific questions prior, please contact us first.
Is there a limit for the amount of instruments I am allowed to drop off?
No, but we recommend leaving a note when booking your appointment or sending us a message prior to ensure we can manage turnaround effectively if you plan on dropping off multiple instruments at once.
What is your process like for repair service?
After you book your appointment, we will approve/confirm the time for you to drop off your instrument. During your appointment we'll perform a thorough evaluation and provide you with our recommendations and estimate before any work begins. No repairs are performed without your approval unless explicity stated prior. Once repairs are complete, we will contact you to schedule a pickup time. See below for pickup policy information.
How can I reschedule or cancel an appointment?
You can modify your appointment using the link in your confirmation text or email. For cancellations within 24 hours, please call us at (908) 349-0466.
What should I do in case of illness?
We encourage you not to visit if you are not feeling well. If you are feeling ill the day of your appointment, let us know and we will be happy to reschedule you.
Parking
What is the parking situation?
Free street parking is available along Kenilworth Boulevard and N 23rd St. There is additional parking in the municipal parking lot located across Kenilworth Boulevard. Parking in the rear lot is reserved for tenants only. Please do not block any driveways, walkways, etc.
Payment
What other payment methods are available?
We accept cash, credit cards, PayPal, and Venmo. Checks are accepted for our training classes. We do not accept Zelle, Cash App, or any other methods not listed above. No change is provided since we do not hold any cash, however there are 24-hour ATMs located at the PNC and Wells Fargo banks just a few blocks down Kenilworth Boulevard.
General Information
I am looking to refinish my guitar, is this something you offer?
We do not offer full refinishing at the moment. For touch-up and other finish repairs, please inquire.
Do you sell musical instruments and accessories?
No, we do not sell parts and accessories directly. We occasionally have refurbished music gear for sale in the shop that is on consignment.
How long are your turnaround times?
Turnaround time varies based on our current workload and other factors. Most repairs are completed in about a week or two but can vary. Rush service is available based on availability. Job quality is always prioritized over turnaround.
Do you offer at-home or on-site guitar tech services?
Please inquire.
How can I be notified of your next workshop or event?
Please subscribe to our mailing list at the bottom of the page to be informed of our upcoming workshops and events.
How safe is my instrument at your shop?
Our shop is secured with 24-hour video surveillance, and all instruments are stored in a climate and humidity-controlled room which is monitored on a regular basis all year-round. We are fully insured.
What is your pickup policy?
We will contact you by phone to schedule a pickup time. If we do not hear back from you within 7 days, a daily storage fee may apply. Instruments not fully paid for or picked up within 60 days may be sold or discarded. It is your responsibility to notify us if traveling or any event occurs that prevents collection.
Do you accept walk-ins?
No, our hours are strictly by appointment only.
How can I make an appointment?
Appointments can be scheduled directly through our website by navigating to Book Now. If you have any specific questions prior, please contact us first.
Is there a limit for the amount of instruments I am allowed to drop off?
No, but we recommend leaving a note when booking your appointment or sending us a message prior to ensure we can manage turnaround effectively if you plan on dropping off multiple instruments at once.
What is your process like for repair service?
After you book your appointment, we will approve/confirm the time for you to drop off your instrument. During your appointment we'll perform a thorough evaluation and provide you with our recommendations and estimate before any work begins. No repairs are performed without your approval unless explicity stated prior. Once repairs are complete, we will contact you to schedule a pickup time. See below for pickup policy information.
How can I reschedule or cancel an appointment?
You can modify your appointment using the link in your confirmation text or email. For cancellations within 24 hours, please call us at (908) 349-0466.
What should I do in case of illness?
We encourage you not to visit if you are not feeling well. If you are feeling ill the day of your appointment, let us know and we will be happy to reschedule you.
Parking
What is the parking situation?
Free street parking is available along Kenilworth Boulevard and N 23rd St. There is additional parking in the municipal parking lot located across Kenilworth Boulevard. Parking in the rear lot is reserved for tenants only. Please do not block any driveways, walkways, etc.
Payment
What other payment methods are available?
We accept cash, credit cards, PayPal, and Venmo. Checks are accepted for our training classes. We do not accept Zelle, Cash App, or any other methods not listed above. No change is provided since we do not hold any cash, however there are 24-hour ATMs located at the PNC and Wells Fargo banks just a few blocks down Kenilworth Boulevard.
General Information
I am looking to refinish my guitar, is this something you offer?
We do not offer full refinishing at the moment. For touch-up and other finish repairs, please inquire.
Do you sell musical instruments and accessories?
No, we do not sell parts and accessories directly. We occasionally have refurbished music gear for sale in the shop that is on consignment.
How long are your turnaround times?
Turnaround time varies based on our current workload and other factors. Most repairs are completed in about a week or two but can vary. Rush service is available based on availability. Job quality is always prioritized over turnaround.
Do you offer at-home or on-site guitar tech services?
Please inquire.
How can I be notified of your next workshop or event?
Please subscribe to our mailing list at the bottom of the page to be informed of our upcoming workshops and events.
How safe is my instrument at your shop?
Our shop is secured with 24-hour video surveillance, and all instruments are stored in a climate and humidity-controlled room which is monitored on a regular basis all year-round. We are fully insured.
What is your pickup policy?
We will contact you by phone to schedule a pickup time. If we do not hear back from you within 7 days, a daily storage fee may apply. Instruments not fully paid for or picked up within 60 days may be sold or discarded. It is your responsibility to notify us if traveling or any event occurs that prevents collection.
For all other inquiries, please contact us.