FAQ
Here you will find a list of our frequently asked questions.
Do you accept walk-ins?
No, we are appointment only. You can make an appointment through our website.
HOW CAN I make an appointment?
What protocols are in place IN THE EVENT OF ILLNESS?
We encourage you not to visit if you are feeling sick. If you are feeling ill the day of your appointment, let us know and we will be happy to reschedule you.
WHAT payment methods ARE ACCEPTED?
- We accept the following payment methods: Cash, Credit Cards, Digital Wallets such as Apple Pay, PayPal, and Venmo. Checks are only accepted for our training classes.
- Note: No change is provided since we do not hold any cash, however there are 24-hour ATMs located at the PNC and Wells Fargo banks just a few blocks down Kenilworth Boulevard.
- We do not accept Zelle, Cash App, or any other methods not listed above.
DO YOU SELL GUITARS/MUSICAL INSTRUMENTS AND ACCESSORIES?
Although we are not a retailer, we sometimes have refurbished music gear for sale in the shop which is on consignment. We also have our own merch (t-shirts, hats, stickers) available for purchase. Please inquire.
WHAT IS THE PARKING SITUATION?
There is free street parking available along Kenilworth Boulevard, N 23rd St, and a free parking lot opposite our unit (next to Boulevard Five72). Parking in the rear lot is reserved for tenants only. Please do not block any driveways, walkways, etc.
What is your turnaround?
- Most repairs are completed within a few weeks but turnaround time varies based on our current workload, services being performed, delivery of parts, and other factors.
- Once you drop off your instrument, it will be added to the current queue and approached in the order that it was received.
- If you need your instrument back by a certain date, let us know and we will try our best to accommodate you.
- Rush service can be requested for an extra fee but please note that it is based on our current workload and therefore, may not always available.
- We always prioritize job quality over turnaround, so if you need your instrument back by a certain date kindly let us know prior to your appointment.
HOW CAN I RESCHEDULE OR CANCEL AN UPCOMING APPOINTMENT?
- You can modify your appointment using the link in the confirmation text/email you received.
- For cancellations within 24 hours please call us at (908) 349-0466.
DO YOU OFFER AT-HOME OR ON-SITE GUITAR TECH SERVICES?
Please call and we'd be happy to discuss.
HOW CAN I BE NOTIFIED OF YOUR NEXT WORKSHOP OR EVENT?
Please subscribe to our mailing list to be informed of our upcoming workshops and events.
HOW SAFE IS MY INSTRUMENT AT YOUR SHOP?
Our shop is secured with 24-hour video surveillance and all instruments are stored in a climate and humidity controlled room which we monitor on a regular basis, year-round. We are fully insured.
What is your policy regarding pick up?
Once repairs have been completed, we will call you on the phone number provided to us to schedule a pick up time - we will leave a voice message in case no one answers. If we do not hear back from you within 7 days, a daily storage fee will apply. Instruments not fully paid for or picked up within 60 days will become property of Alpha Guitar Works LLC and may be sold or disposed of. It is the customer's responsibility to reach out if traveling or other event occurs that prevents collection.
For all other inquiries, please contact us.