FAQ
Here you will find a list of our frequently asked questions.
Do you accept walk-ins?
No, we are by appointment only.
What is the best way to make an appointment?
- All appointment are handled directly on our website using our "Book Now" feature.
- If you have any questions, you may call or text us at (908) 349-0466 or send us a message through the Contact page. Be sure to leave a message with your contact info in case we do not pick up and we will get back to you as soon as possible.
Are masks required when picking up and dropping off instruments? What protocols are in place regarding Covid-19?
Masks are no longer required when picking up or dropping off, but are recommended if you are sick. We maintain strict cleaning standards in and around the shop and regularly disinfect surfaces, tools, and other items. If you are feeling ill the day of your appointment, let us know and we will be happy to reschedule you.
Do you offer contactless payment methods?
- Yes, we accept contactless credit cards (tap to pay), Apple Pay, Google Wallet, Samsung Wallet, PayPal, and Venmo.
- We do NOT accept checks, Zelle, Cash App or any other methods.
What other payment methods are available?
Traditional payment methods such as cash and mag/chip credit cards are also accepted. There is no change provided, as we do not hold any cash. However there is a 24-hour ATM located at the Wells Fargo Bank a few blocks down Kenilworth Boulevard.
Is there parking at your location?
Yes, there is free street parking available on Kenilworth Boulevard, N 23rd St, and there is a free parking lot at the opposite side of the building. Please do not block any driveways, walkways, etc. Parking in the rear lot is reserved for tenants only.
What is your turnaround?
Turnaround times vary based on our current workload, services being performed, delivery of parts, etc. Most repairs are completed within approximately one week but may take longer. Once you drop off your instrument, it will be added to the queue and approached in the order it was received. If you need your instrument back by a certain date, let us know and we will try our best to accommodate you. We also offer a rush service for an extra fee which is available depending on our current workload.
DO YOU SELL GUITARS/MUSICAL INSTRUMENTS AND ACCESSORIES?
Although we are not a retailer, we sometimes have refurbished music gear for sale in the shop which is on consignment. We also have our own merch (t-shirts, hats, stickers) available for purchase!
For all other inquiries, please contact us.